Thank you for shopping with soulnbody.in. Please read the following policies carefully regarding shipping, returns, and refunds.

Shipping Policy:

1. Shipping Method: We offer standard shipping for all orders placed through our online store.

2. Shipping Locations: We currently ship to addresses within India.

3. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.

4. Delivery Time: Delivery times may vary depending on the shipping destination and courier service. You will receive a tracking number via email once your order has been shipped.

5. Shipping Fees: Shipping fees are calculated based on the weight of your order and the shipping destination. The exact shipping cost will be displayed during the checkout process.

6. Un-deliverable Packages: If a package is un-deliverable due to an incorrect address provided by the customer or refusal to accept delivery, the customer will be responsible for any return shipping fees incurred.

Returns Policy:

1. Eligibility: We accept returns on products within 6 days from the date of delivery.

2. Conditions for Returns:

   • Products must be unused, unopened, and in their original packaging.
   • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).

3. Return Process: To initiate a return, please contact our customer service team at info@soulnbody.in with your order number and reason for return. Once your return request is approved, you will receive further instructions on returning the product.

Refund Policy:

1. Refund Eligibility: Refunds will be issued for returned products that meet the conditions outlined in our Returns Policy.

2. Refund Process:

   • Refunds will be processed within 3-4 days of receiving the returned product.
   • Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:

   • Prescription medications
   • Personal care and hygiene products
   • Products that have been opened or used

4. Refund Exceptions: If a refund is not received within the specified time frame, please contact our customer service team for assistance.

Contact Us:

If you have any questions or concerns about our Shipping, Returns, and Refund Policies, please contact our customer service team at info@soulnbody.in.